Shipping policy

Thank you for visiting and shopping at BackPainNoMore.Us. This Shipping Policy explains how we process and ship orders.

Domestic Shipping (U.S.):

  • Processing time: Orders are typically processed within 2-3 business days (Monday-Friday, excluding holidays).
  • Transit time: After your order ships, delivery typically takes 3-7 business days depending on the carrier and your location.
  • Delays: During high order volume, holidays, or carrier disruptions, shipments may take longer. If there is a significant delay in processing your order, we will contact you by email. If we cannot ship within the time stated in this policy or at checkout, we will notify you and give you the option to cancel for a full refund.

Shipping Rates:

  • Shipping charges are calculated and displayed at checkout.

International Shipping:

  • We ship internationally where available at checkout. Shipping rates and estimated delivery times vary by destination and are calculated at checkout.
  • International orders may be subject to customs duties, taxes, and import fees. These charges are the customer’s responsibility.
  • Customs processing may cause delays outside our control. If a package is refused or unclaimed, additional fees may apply and any refund may be reduced accordingly.

Order Tracking:

  • Once your order ships, you will receive a shipment confirmation email with tracking information.
  • Tracking updates may take 24-48 hours to appear.

Damaged Items:

  • Please inspect your order upon delivery. If your item arrives damaged, contact us as soon as possible at info@backpainnomore.us and include photos of the item and packaging.
  • We will work with you to resolve the issue and, when applicable, assist with a carrier claim.

Package Lost in Transit:

  • If your order is lost in transit, please contact us at info@backpainnomore.us We'll work with the carrier to resolve the matter and, if necessary, resend the product or issue a refund. If a package is confirmed lost in transit, we will not require a return to process a replacement or refund.

Incorrect Address or Returned Packages:

  • Please ensure your shipping address is correct at checkout. If an order is returned to us due to an incorrect or incomplete address, you may be responsible for reshipping costs.

Returns & Refunds:

  • Our Return & Refund Policy provides detailed information about options and procedures for returning your order.

We value your trust in us, and we strive to ensure every shipment arrives in a timely manner and in perfect condition. If you have any questions or concerns about our Shipping Policy, please contact us at info@backpainnomore.us